FAQS

Our store is open Monday to Saturday, from 10am to 7pm. We are closed on Sundays.

We are located at 2769 Richmond Hwy #111, Stafford, VA 22554.

Orders are processed and fulfilled within 48 to 72 hours of purchase. Once fulfilled, your order will be shipped based on the method selected at checkout. Shipping times vary depending on the service and destination, calculated from the moment the order is dispatched.

Yes, we offer an in-store pickup option for our local customers. You can collect your items at our store located at 2769 Richmond Hwy #111, Stafford, VA 22554. Pickup is available 24 to 48 hours after your order is placed. You will receive an email notification when your order is ready for pickup. Please bring a valid ID and order confirmation.

If you receive a defective item, please email us atpokesbymarcy@gmail.comwithin 73 hours (3 days) from the time of delivery. Include a clear photograph of the defect and your order number for quick reference.

Yes, we offer custom designs and special orders. Please contact us atpokesbymarcy@gmail.comor call (540) 836-1077 for more information.

We take pride in the quality and reliability of our products. All sales are final. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us immediately atpokesbymarcy@gmail.comwith a photograph of the defective item and your order number within 73 hours (3 days) from the time of delivery.

Orders will be held at the store for 5 business days from the date they are ready for pickup. If the order is not picked up within this period, it may be subject to cancellation or return to inventory.

We accept cash, Zelle, major credit cards, including Visa, MasterCard, American Express, and Discover, as well as PayPal.

Yes, we offer gift cards that expire one year from the date of purchase. Please use the full value of your gift card within this period, as any remaining balance will be forfeited after the expiration date. Gift cards are non-refundable and cannot be redeemed for cash.

For questions or assistance, please contact our customer service team at (540) 836-1077.

For any questions or assistance, please contact our customer service team at (540) 836-1077 or email us atpokesbymarcy@gmail.com.